Contract Terms for Newcareroots Ltd
Salary
Pay rates may vary based on shift location and responsibilities.
Salary Review
Newcareroots Ltd reserves the right to amend staff salaries, reviewed every 3 months. If criteria are met, your hourly rate may increase. Higher rates are offered to staff consistently working full-time hours, to be discussed and agreed upon during reviews.
Frequency of Payment
Weekly by BACS.
Hours of Work
This contract is for variable hours per week, valid only if you accept offered hours and workplaces. Newcareroots Ltd is not liable to pay if you decline offered shifts. Shifts are booked based on your availability, with flexibility to work as much or as little as preferred. You agree to work outside normal hours, including evenings, weekends, and bank/public holidays as required.
Booking of Shifts
Shifts are booked based on your availability via phone, email, SMS, or Newcareroots Ltd’s application, on a first-come, first-serve basis. Submit availability early for priority. Use the application to select preferred dates and shift times.
Cancellations of Shifts
You must provide 24 hours’ notice to cancel a shift, or face a £50 administration fee per shift. Cancellations must be phoned to the 24/7 office line; emails/SMS are not accepted and will be treated as unauthorised absences. Sunday shift cancellations require notice by 12pm Friday, or a £40 fee applies. If Newcareroots Ltd or a client cancels within 12 hours, you’ll receive 4 hours’ pay unless rebooked.
Unauthorised Absences
Failure to attend work without notifying your manager or office may result in a full shift charge as client compensation. Report all sickness and cancellations to the office/manager.
Deductions
Newcareroots Ltd may deduct from your salary or payments (including notice pay) any sums owed, such as pay advances, training agreements, overpayments, outstanding fines, or disallowed expenses.
Holiday Entitlement
Your holiday entitlement is 28 days per year, paid at your basic rate, included weekly with earnings. Holidays can be taken flexibly, but any taken after 4 weeks will be authorised but unpaid. The holiday year runs from April 1st to March 31st. All holidays require prior approval with 2 weeks’ notice via a holiday request form from the office. Newcareroots Ltd is not liable for losses during holiday leave. This holiday section and the Company Handbook constitute a ‘relevant agreement’ under the Working Time Regulations.
Bank Holidays
Bank holidays include Good Friday, Easter Monday, two May bank holidays, one August (Summer bank holiday), Christmas Day, Boxing Day, and New Year’s Day. You may be required to work on these days, receiving an enhanced wage, typically 1.5% of your normal hourly rate, varying by client.
Sick Pay Provisions
Only statutory sick pay is provided to eligible employees.
Notice Periods
Employee notice:
- Up to one month: One week
- After one month: Four weeks
Employer notice:
- Under one month: None
- Over one month: One week
- After probationary period: Two weeks
Notice periods may be waived by mutual agreement. Newcareroots Ltd may terminate without notice or payment for gross misconduct.
Disciplinary and Dismissal Procedure
Detailed in Newcareroots Ltd’s Company Policies and Procedures and Company Handbook. The procedure and appeal process are not part of your contract.
Changes to Contract
Newcareroots Ltd may make reasonable changes to employment terms. Minor changes are notified via general notice, effective immediately. Significant changes require statutory or contractual notice in writing. Acceptance is assumed unless objected in writing before the notice period expires.
Grievance Procedure
Submit grievances in writing to your manager for appropriate resolution based on provided details.
Other Employment
While employed with Newcareroots Ltd, you agree not to work for another agency at the same client premises. If you work with a Newcareroots Ltd client, you will not take shifts there through another company to avoid liability issues.
Agreement for Extra Working Hours
To work over 48 hours per week, you must sign to waive your Working Time Regulations rights, with four weeks’ written notice to withdraw consent. You are not obligated to waive these rights and may work over 48 hours as needed. A signature is required only if you choose to waive, at your discretion.