Salary

• Weekdays: £11 per hour
• Weekends: £15 per hour
  Pay rates may vary based on shift location and responsibilities.

Salary Review
Newcareroots Ltd reserves the right to amend salaries, reviewed every 3 months. If criteria are met, your hourly rate may increase. Higher rates are offered to staff consistently working full-time hours, to be discussed and agreed upon during reviews.

Frequency of Payment
Weekly by BACS.

Hours of Work
This is a zero-hour contract; hours depend on your availability. Shifts are booked based on your preferences, with flexibility to work as much or as little as desired. You agree to work outside normal hours, including evenings, weekends, and bank/public holidays as required.

Booking of Shifts
Shifts are booked based on your availability via phone, email, SMS, or Newcareroots Ltd’s application, on a first-come, first-serve basis. Submit availability early for priority. Use the application to select preferred dates and shift times.

Cancellations of Shifts
You must provide 24 hours’ notice to cancel a shift, or face a £40 administration fee per shift. Cancellations must be phoned to the 24/7 office line; emails/SMS are not accepted and will be treated as unauthorised absences. Sunday shift cancellations require notice by 12pm Friday, or a £50 fee applies. If Newcareroots Ltd or a client cancels within 12 hours, you’ll receive 4 hours’ pay unless rebooked.

Unauthorized Absences
Failure to attend work without notifying your manager or office may result in a full shift charge as client compensation. Report all sickness and cancellations to the office/manager.

Deductions
Newcareroots Ltd may deduct from your salary or payments (including notice pay) any sums owed, such as pay advances, training agreements, overpayments, outstanding fines, or disallowed expenses.

Holiday Entitlement
Your holiday entitlement is 28 days per year, paid at your basic rate, included weekly with earnings. Holidays can be taken flexibly, but any taken after 4 weeks will be authorised but unpaid. The holiday year runs from April 1st to March 31st. All holidays require prior approval with 2 weeks’ notice via a holiday request form from the office. Newcareroots Ltd is not liable for losses during holiday leave. This holiday section and the Company Handbook constitute a ‘relevant agreement’ under the Working Time Regulations.

Bank Holidays
Bank holidays include Good Friday, Easter Monday, two May bank holidays, one August (Summer bank holiday), Christmas Day, Boxing Day, and New Year’s Day. You may be required to work on these days, receiving an enhanced wage, typically 1.5% to 1.9% of your normal hourly rate, varying by client.

Sick Pay Provisions
Only statutory sick pay is provided to eligible employees.

Notice Periods
Employee Notice:

• Up to one month: One week
• After one month: Four weeks

Employer Notice:

• Under one month: None
• Over one month: One week
• After probationary period: Two weeks

Notice periods may be waived by mutual agreement. Newcareroots Ltd may terminate without notice or payment for gross misconduct.

Disciplinary and Dismissal Procedure
Detailed in Newcareroots Ltd’s Company Policies and Procedures and Company Handbook. The procedure and appeal process are not part of your contract.

Changes to Contract
Newcareroots Ltd may make reasonable changes to employment terms. Minor changes are notified via general notice, effective immediately. Significant changes require statutory or contractual notice in writing. Acceptance is assumed unless objected in writing before the notice period expires.

Restrictive Covenants
Upon signing, you agree to recompense Newcareroots Ltd for loss of income if you leave early. The fee starts at full-time equivalent hours for the first month, reducing by 10% monthly, reaching 40% by month six.

Grievance Procedure
Submit grievances in writing to your manager for appropriate resolution based on provided details.

Other Employment
While employed with Newcareroots Ltd, you agree not to work for another agency at the same client premises. If you work with a Newcareroots Ltd client, you will not take shifts there through another company to avoid liability issues.

Agreement for Extra Working Hours
To work over 48 hours per week, you must sign to waive your Working Time Regulations rights, with four weeks’ written notice to withdraw consent. You are not obligated to waive these rights and may work over 20 hours as needed. A signature is required only if you choose to waive, at your discretion.

Data Protection
The employee agrees that Newcareroots Ltd will maintain personal information, sharing it only on a need-to-know basis, in both paper and electronic formats. You consent to certain details, including a photograph and relevant information about your skills, experience, training, and DBS status, being shared with clients for work-related purposes only. No sensitive data will be shared with third parties without your one-week written notice to the manager. By signing this agreement, you consent to Newcareroots Ltd processing your data, including sensitive information such as health records, ethnic origin, and trade union membership/non-membership, in compliance with the Data Protection Act 2018.

Termination of Contract
You agree to return all Newcareroots Ltd property, including uniforms and ID badges, upon termination. Unless significant cause exists, you commit to remaining employed for the six-month probationary period. Early departure incurs a £380 administration fee to cover initial employment expenses.

Approaching Clients
You agree not to approach any Newcareroots Ltd client you worked with during employment. After leaving, you may not seek employment with these clients for six months post-termination. Any client employment obtained will incur a £380 introduction fee to cover Newcareroots Ltd’s expenses.

Pension
Newcareroots Ltd is enrolled with Smart Pensions, an automatic enrolment service for eligible job holders. Entitled job holders may opt into the pension scheme by submitting written consent to the manager. Contact your local office for Smart Pension Scheme details.

Confidentiality
As an employee, you are responsible for protecting the confidentiality of client and Newcareroots Ltd information. You must not disclose confidential information related to the company, its business, or clients during or after employment, except in the proper course of duties or as required by law. This includes salary details and confidential discussions with your manager. Company documents or items containing confidential information must not be removed from premises without authorization and must be returned upon request or termination.

Confidentiality Statement
I understand that all confidential matters involving Newcareroots Ltd, its clients, and patients must be treated with strict confidence at all times, including after employment. Any breach may result in dismissal without notice and potential legal action post-employment.

Declaration
This agreement is effective from the commencement date. I acknowledge my obligation to read the Newcareroots Ltd Company Handbook and comply with its terms regarding my employment. This contract supersedes all prior contract terms, written or verbal.